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Privacy Policy

Ergos Mind OPC PVT LTD built the Aawaz app as a Freemium app. This application (henceforth referred to as “service”, “app” & “application” interchangeably) is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.

If you choose to use our application, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience while using our Service, or for registering on our service, we may require you to provide us with certain potentially personally identifiable information, as well as anonymous intervention, including (but not limited to) Name, Phone Number, Employee ID (For Organizational Users), Email ID, Mood Metrics, Device Details, Location, Department (For Organizational Users), In-App Use & Inputs, General Demographic Information, Preferences you submit & more. To register for the service, you will also need to create a personal profile that involves a user name and password. The information that we request will be retained by us and used as described in this privacy policy.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share personal information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user’s email address for purposes of sending emails from us.

We may share Personal Information with another entity only  if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.

Other information we collect is to help us improve the Service and customize the user experience. We also aggregate the said Information in order to track trends and analyze use patterns on the App. This Privacy Policy does not limit in any way our use or disclosure of the aforementioned Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

In the event of a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the App so that you may opt out of the new information practices. We suggest that you check the App periodically if you are concerned about how your information is used.

THIRD-PARTY SERVICES

The app does use third party services that may collect information used to identify you.

Link to privacy policy of third party service providers used by the app

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app, we may collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of the app..

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf.

Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This also hold true for the reliability, validity and authenticity of the techniques, suggestions, advice that might be delivered through any external website. Ergos Mind is in no way responsible for any online fraud/ theft or unpleasant experience that the user may encounter on such external websites.

Sessions

As part of this application, there is a facility to book sessions with our Counsellors. Whatever is discussed in your sessions with the counsellor is confidential. The only circumstance in which confidentiality will be breached is to prevent harm to yourself or another individual when there is clear & imminent danger or an expressed intent of the same, or in the event of a legal mandate. Also, in order to provide you with the best quality care, we may seek Clinical Consultation for other mental health professionals. Here, after removing any identifying details prior to sharing, your counsellor may discuss certain details about the case & the treatment plan with them.

On cancellation of a session, it is the responsibility of the user to schedule another session.
Both, the client and counselor reserve the right to cancel a counseling session a maximum of two hours prior to the scheduled session.

Children’s Privacy

If you are a minor in the jurisdiction you reside,  you require the consent of your parent or guardian to use this service.

Changes to This Privacy Policy

Ergos Mind reserves the right to change this policy and our Terms of Service at any time.  We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. These changes would be effective immediately after they are posted.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to write to us at “ “[email protected]